Healthy boundaries
Decide how long you want to play before opening a game, take regular breaks, and stop when play is no longer enjoyable. Never use social-game outcomes as a guide to real-money gambling: each PROKRATE result is an independent entertainment simulation.
PROKRATE offers no deposits, purchases, paid virtual chips, cash-outs, goods or prizes. Virtual chips and account progress have no monetary value.
Signs that it may be time to stop
- Losing track of time.
Playing longer than planned or repeatedly postponing other responsibilities.
- Chasing a feeling.
Continuing because you feel a particular outcome is “due”, despite every result being independent.
- Hiding play.
Concealing how often you play or feeling anxious, restless or irritable when you stop.
- Connecting play to money.
Treating virtual awards as financial success or using social-game results to inform real-money gambling.
Self-exclude from PROKRATE
Self-exclusion blocks sign-in and protected game access for the period you choose. Once activated, it cannot be shortened or cancelled early. Permanent exclusion cannot be reversed through the site.
Sign in to activate self-exclusion immediately for your profile.
Sign in for self-exclusionContact Player Care instead →You can also request profile restriction or deletion through Player Care or email support@prokrate.com.
Find confidential help in Canada
The Responsible Gambling Council maintains a current directory of Canadian support services. It includes regional helplines, treatment information and practical guidance.
Responsible Gambling CouncilFind Gambling Help for CanadiansOpen resource ↗Canada does not use one single phone number for every province and territory. Choose the service for your location below. If you or someone else is in immediate danger, call 911.